Return and refund policy
At Sew Petal, every order is made with care. Because many of our products are custom embroidered and created specifically for each customer, our return and refund policy differs between personalized and non-personalized items.
Custom and Personalized Products
Custom, personalized, and made-to-order products are final sale and cannot be returned or exchanged due to a change of mind, incorrect size selection, spelling mistake, uploaded image, color choice, or other information provided by the customer.
Please carefully review all names, dates, text, photos, sizes, colors, and design details before placing your order or approving your design proof.
We will gladly assist you if your personalized item arrives damaged, defective, incorrect, or significantly different from the approved design.
Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery if your order:
- Arrives damaged or defective
- Contains the wrong product, size, color, or design
- Has an embroidery error caused by Sew Petal
- Is significantly different from the approved design proof
Email us at support@sewpetal.com and include:
- Your order number
- A description of the issue
- Clear photos of the product, embroidery, packaging, and shipping label
After reviewing your request, we may offer a replacement, store credit, partial refund, or full refund, depending on the circumstances.
Please do not return an item without contacting us first.
Non-Personalized Products
Eligible non-personalized products may be returned within 30 days of delivery.
To qualify for a return, the item must be:
- Unworn, unused, and unwashed
- In its original condition
- Free from stains, odors, pet hair, or damage
- Returned with its original packaging when possible
Customers are responsible for return shipping costs unless the return is caused by an error made by Sew Petal.
Non-Returnable Items
The following items cannot be returned or refunded:
- Custom embroidered or personalized products
- Gift cards
- Final-sale or clearance items
- Items damaged through misuse, washing, or normal wear
- Products returned without prior approval
- Items reported outside the applicable return period
Design Proofs
When a design proof is provided, production will begin after approval.
Once you approve the design proof, you accept the spelling, layout, colors, placement, and design details shown. Minor differences in thread color, embroidery placement, or appearance may occur because of screen settings, fabric texture, garment size, and the nature of embroidery.
These minor variations are not considered defects.
Order Changes and Cancellations
Orders may be changed or canceled within 2 hours of purchase.
After this period, we may have already started preparing the design, ordering materials, or producing the item. Once production has started, custom orders cannot be canceled or refunded.
Contact support@sewpetal.com as soon as possible with your order number and requested change.
Size and Color Selection
Customers are responsible for reviewing the size chart and selecting the correct product size and color before ordering.
Because personalized items cannot be restocked or resold, we cannot accept returns or exchanges for incorrect size or color selections unless Sew Petal sent an item different from the one ordered.
Refunds
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or payment provider.
Original shipping fees are non-refundable unless the order was incorrect, damaged, or defective because of an error made by Sew Petal.
Return Shipping
Do not send returns to the address shown on the shipping package unless instructed by our support team.
Once your return is approved, we will provide the correct return instructions and return address. We recommend using a trackable shipping service, as Sew Petal is not responsible for returns lost during transit.
Lost or Stolen Packages
Please contact us if your package has not arrived within the expected delivery period.
When tracking shows that a package was delivered, Sew Petal is not responsible for theft, loss after delivery, or packages delivered to an address entered incorrectly by the customer. However, we will assist you in contacting the shipping carrier and reviewing available options.
Contact Us
For return, replacement, cancellation, or refund questions, contact:
Sew Petal
Email: support@sewpetal.com
Please include your order number so our team can assist you promptly