Shipping policy
Last updated: August 1, 2026
Thank you for shopping with Sew Petal. Many of our products are custom embroidered and made especially for each customer. Please review the following information about order processing, production, shipping, tracking, and delivery.
Order Processing
After your order is placed, you will receive an order confirmation email.
Please carefully review your shipping address, product size, color, personalization details, uploaded photos, names, dates, and spelling. Contact us at support@sewpetal.com as soon as possible if anything needs to be corrected.
Order changes or cancellations may be requested within 2 hours of purchase. After this period, we may have already started preparing your design or producing your item, and changes might no longer be possible.
Design Proofs
Some personalized products include a design proof before production.
When applicable, we will send your design proof by email or SMS within approximately 1–3 business days after your order is placed.
Production will begin after the design proof is approved. Delays in approving the proof may extend the estimated processing and delivery time.
Please carefully review all text, spelling, colors, placement, and design details before approving your proof.
Production Time
Because our personalized products are made to order, production generally takes:
- Custom embroidered products: 3–7 business days after design approval
- Non-personalized products: 1–3 business days
Business days do not include weekends or public holidays.
Complex designs, large orders, high-demand periods, design revisions, or temporary material shortages may require additional processing time.
Estimated Shipping Times
Estimated delivery times begin after production is completed and the order has been transferred to the shipping carrier.
United States
Standard shipping generally takes approximately 5–10 business days after dispatch.
International Shipping
International delivery generally takes approximately 7–20 business days after dispatch, depending on the destination, carrier, customs processing, and local postal service.
Shipping estimates are not guaranteed delivery dates. Severe weather, carrier disruptions, customs inspections, holidays, and other circumstances outside our control may cause delays.
Shipping Rates
Available shipping methods and charges are calculated and displayed at checkout based on the destination, package, and selected delivery service.
Any available free-shipping promotion will be shown at checkout. Promotional shipping offers may be subject to minimum purchase requirements or geographic restrictions.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number when tracking is available.
Tracking information may take 24–72 hours to update after the carrier receives the package.
For orders containing multiple products, items may be shipped separately. In this case, you may receive more than one tracking number or delivery.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Sew Petal is not responsible for delivery delays or failed deliveries caused by:
- Incorrect or incomplete addresses
- Missing apartment or unit numbers
- Incorrect postal codes
- Addresses entered incorrectly by the customer
- Refused or unclaimed packages
Contact support@sewpetal.com immediately if you notice an address error.
We will try to update the address before shipment, but changes cannot be guaranteed once production or fulfillment has started.
Address Changes After Shipment
Once an order has been shipped, Sew Petal cannot guarantee that the delivery address can be changed.
Customers may contact the shipping carrier directly to request a delivery adjustment. Additional carrier fees may apply.
Delayed Orders
Delivery estimates are approximate and may change because of production volume, carrier delays, weather, holidays, customs processing, or other unexpected circumstances.
If we become aware that your order cannot ship within the estimated timeframe, we will contact you with an updated estimate and available options.
For questions about a delayed order, email support@sewpetal.com with your order number.
Lost Packages
If tracking has not updated for an extended period or your package appears to be lost, contact us at support@sewpetal.com.
Please include:
- Your full name
- Order number
- Shipping address
- Tracking number
- A brief description of the issue
We will review the tracking information and may open an investigation with the shipping carrier. Carrier investigations can take several business days to complete.
Depending on the investigation result, we may offer a replacement, store credit, or refund.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Confirm the shipping address on your order.
- Check around the delivery location, mailbox, porch, garage, and building entrance.
- Ask household members, neighbors, reception staff, or building management.
- Allow up to 2 additional business days, as some carriers mark packages as delivered before final delivery.
- Contact the shipping carrier for delivery details.
If the package is still missing, contact support@sewpetal.com so we can review the situation and assist with a carrier investigation.
A replacement or refund is not guaranteed for packages confirmed as correctly delivered, but we will make a reasonable effort to help.
Damaged Packages
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@sewpetal.com.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the embroidery or damaged area
- Photos of the packaging and shipping label
Keep the product and all original packaging until our support team has reviewed your request.
Depending on the circumstances, we may provide a replacement, partial refund, full refund, or another appropriate solution.
Returned-to-Sender Packages
An order may be returned to us because of an incorrect address, failed delivery attempts, refusal, or failure to collect the package.
If a package is returned to sender, contact support@sewpetal.com.
Additional shipping charges may apply before the order can be sent again. Original shipping fees are generally non-refundable when the return results from an incorrect address, refused delivery, or failure to collect the package.
Personalized items returned to sender are not automatically eligible for a refund.
International Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or local handling fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee.
Customs procedures may delay delivery. Sew Petal does not control customs inspections, processing times, or charges imposed by local authorities.
Orders refused because of unpaid customs charges may not qualify for a full refund. Any return shipping costs, customs fees, or carrier charges may be deducted from an approved refund where permitted.
Shipping Restrictions
We may be unable to ship to certain countries, regions, military addresses, PO boxes, or restricted locations.
Available shipping destinations and methods will appear at checkout. If we cannot fulfill an order to the address provided, we will contact the customer to discuss available options.
Contact Us
For questions about processing, shipping, tracking, or delivery, contact:
Sew Petal
Email: support@sewpetal.com
Please include your order number so our support team can assist you promptl